Refund Policy

Our Guarantee

At CryptoClean, we strive to provide the most accurate and reliable cryptocurrency data conversion service. We understand that technical issues can occur, and we are committed to ensuring your satisfaction.

Refund Eligibility

Since our service is pay-per-file, we handle refunds on a case-by-case basis. You are generally eligible for a full refund if:

• The converted file is corrupted or technically unusable.
• The conversion failed to process your transactions correctly due to a bug in our system.
• You were charged multiple times for the same file due to a technical error.
• The output format is significantly different from what was advertised or previewed.

Non-Refundable Situations

We may decline refund requests in the following situations:

• You simply changed your mind after downloading the successfully converted file.
• The error in the output is due to incorrect or corrupted data in your original uploaded file.
• You purchased the service but never downloaded the file (though we can help you recover access).
• More than 30 days have passed since the transaction.

How to Request a Refund

To request a refund, please contact our support team with the following details:

• Your Order ID or Transaction ID (found in your email receipt).
• The email address used for the purchase.
• A brief description of the issue.

Processing Time

Once your refund is approved, it will be processed immediately. Depending on your bank or credit card provider, it may take 5-10 business days for the funds to appear in your account.

Questions?

If you have any questions about our Refund Policy, please contact us at support@cryptoclean.com.